HigherContext Terms

Last updated: November 1, 2026

These HigherContext Terms form part of the HigherTools Terms of Service at https://app.highertools.io/terms and apply to your use of HigherContext. If these HigherContext Terms conflict with the HigherTools Terms of Service, these terms govern for HigherContext. "Source Content" means documents, files, website pages, CRM records, messages and other material you upload, paste, crawl, connect or send to HigherContext, and is Customer Data. "Knowledge" means the guidance, claims, entities and relationships HigherContext derives from Source Content, including what your reviewers approve.

1. What HigherContext does

HigherContext is a shared knowledge base for your company, your people and your AI agents. It ingests Source Content, uses AI to interpret it into proposed Knowledge with a certainty score and supporting excerpts, routes conflicts, high-impact and low-certainty items to your reviewers, answers questions with citations, and publishes approved Knowledge to destinations you choose, such as your website, a support or finance knowledge base, HigherChat or your own systems through an API.

2. Your Source Content

2.1 You are responsible for every piece of Source Content you bring into HigherContext. Before you do, you will make sure you have every right, notice and consent the law requires to share it with us and to have it processed by AI, including for personal information, confidential information of others and material covered by contracts with your customers.

2.2 You choose who in your workspace can see each source. Restricting a source limits who can read it and keeps its text out of public answers and releases. You are responsible for choosing the right access for each source and for the people you invite.

2.3 Website import fetches only public pages on the site and paths you select, and respects the site's robots rules. You will only import websites you own or are authorized to copy. HubSpot and other connections read only the records you select, using credentials you provide and confirm you are authorized to use. The connected system's own terms continue to apply.

3. AI interpretation and review

3.1 Source Content is processed by AI to extract proposals, score certainty, detect conflicts, build embeddings for search and answer questions. If you use your own AI provider key, your provider processes it under your agreement with them. If you use HigherTools credit, it is processed through AI providers we select.

3.2 Proposed Knowledge, certainty scores, conflict flags, inferred entities and relationships, and answers are Output under section 7 of the Terms of Service. They can be wrong, can miss things and can misread a source. Certainty scores are estimates from checkable signals, not a guarantee of accuracy. Items marked Inferred have not been reviewed by a person.

3.3 You decide what your reviewers approve. HigherContext never publishes Knowledge to a public audience, or treats AI output as approved company policy, without a decision by an authorized member of your workspace. You are responsible for the Knowledge you approve and for every decision made with it.

4. Releases, API keys and connected tools

4.1 When you publish a release or connect HigherContext to HigherChat, another HigherTools tool or your own systems, the approved Knowledge in that release is delivered to that destination. You are responsible for what you publish, where and to whom, including any statement about prices, terms, products or commitments.

4.2 API and release keys give access to your workspace's Knowledge within the scope you set. Keep them secret and revoke any key you think is exposed. You are responsible for activity under your keys until you revoke them.

4.3 Outside AI assistants and agents you connect can read the Knowledge their key allows, and their provider handles that data under its own terms.

5. Limits

HigherContext applies limits to workspaces, invitations, ingestion volume, file size and type, website pages and questions, which may differ by plan. We may slow or pause processing that would affect other customers or the service. Current limits are shown in the app.

6. Retention, export and deletion

6.1 HigherContext keeps Source Content, original files, Knowledge and review history until you delete them or your workspace is deleted. Revoking a source stops its use in answers and releases but keeps its history so an owner can export it.

6.2 An owner can export the workspace's retained data at any time, including original files and review history. Background exports are kept for 7 days.

6.3 When your HigherTools account is closed, HigherContext content is removed from use immediately and permanently deleted 30 days later, including copies in our file backups. Database backups expire on their normal schedule. To delete a workspace sooner, an owner emails hello@higherops.io. We delete it within 30 days after confirming the request, except for anything we must keep by law.

7. Changes

We may change these HigherContext Terms under section 16 of the Terms of Service.